Privacy Policy

Resident Connect Inc. respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and disclose information about you when you visit our website or use our product or services:

1. Any questions, concerns, requests, or comments relating to this privacy policy are welcomed and should be addressed to our Data Protection Officer at dpo@residentconnect.com.
2. Information we collect about you: The information we collect about you includes:
   • Information you provide when you use our service such as your name, email address, phone number, geographical location, personal description, photograph and log-in details.
   • Information you provide through your continued use of our services, your participation on the website or app, through entering any competition, survey, reporting problems or providing suggestions about our platform.
   • Information we collect from you: we collect the following information through automated processes and visits to our website or app – technical information including Internet Protocol address (IP) browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our sites, services you viewed or searched for, profile page visited, page response times, download errors, length of visits to certain pages, page interaction information, and phone number details or additional information provided for support services;
   • Information we receive from other sources: such as information you provide to third party websites or sources, information you provide to any website, app, software that is integrated with our platform; and
   • We work from closely with other third parties such as service providers, tenants, landlords, contractors, subcontractors, search information providers, and may receive information from them.
3. Information we do not collect:
   • We do not collect any payment information, payment card information, credit reference checks, and other similar payment details from our payment or payment processing partners, payment credit reference agencies, and do not oversee any information you provide to such third parties. Please review the policies of any payment platform or payment partner linked to our website, product or services. If we collect any payment information, payment card information, credit reference checks and other similar payment details from you at a later time, our privacy policy will be updated accordingly.
4. Why do we collect information from you:
   • To provide services relating to your contract or arrangement with us and to provide you with information, product or services.
   • To comply with any applicable legal, contractual or regulatory requirements;
   • To provide notification about any changes or new information about our services;
   • To provide safe and secure services to you;
   • To administer our internal purposes, including but not limited to, account management, optimization of resources, product research, and development, automation of processes, performance optimization, development of new product features and services, anonymous benchmarking, troubleshooting, data analysis, testing, research, statistical and survey purposes;
   • To measure or understand the effectiveness of advertising we serve and to deliver relevant advertising to you;
   • To provide you with information about other similar goods and services we offer;
   • To allow you to participate in interactive features of our services when we choose to do so;
   • To combine information we receive from other sources with the information you give to us and the information we collect about you. We may use this information and the combined information for the purposes set out above;
5. Update and Rectification of your information with us:
   • If you intend to update or rectify your information with us, please notify us at the address provided above. We will acknowledge receipt of your request and provide a response within 10-20 days of your request. We will update your information to ensure that the information we have on record about you will be fair and accurate.
6. Place of Processing Information:
   • All your information in our possession will be processed and stored in Canada only. If at any time, it is required to process your information outside of Canada, this privacy policy will be updated accordingly
7. Data Retention:
   • We will only process your information only as long as is necessary to implement, administer and manage our services and to comply with legal or regulatory obligations including under any applicable tax, financial or security laws. You understand and acknowledge that our legal basis for processing your information would be compliance with the relevant laws and regulations. Whenever we no longer require your information, we may archive the information in our system or remove some from our systems.
8. Access to Information:
   • We will restrict access to your information and furnish access to third parties or our representatives based on your consent and on a need-to-know basis in providing our services to you and other persons. If we provide your information to any third party, we will ensure that the third party is under a non-disclosure obligation similar to that which we have provided here. Any information provided on your profile on our website, app or platform may be seen or accessed by third parties and it is your sole responsibility to provide such information on our platform.
9. Children’s Privacy:
   • Our website, app and service are not directed to anyone under the age of 13. We do not knowingly collect or solicit information from anyone under the age of 13 or allow anyone under the age of 13 to sign up for our service. If we learn that we have gathered information from anyone under the age of 13 without the consent of a parent or guardian, we will delete that information as soon as possible. If you believe we have collected such information, please contact us at the address provided above.
10. Our Assurances:
    • Our Cyber Incident Response Team constantly monitors our products, services, infrastructure operations and security;
    • Our security team has established a comprehensive strategy and policies to respond, notify and remediate any security incidents promptly and efficiently;
    • c.We continuously monitor our product, services, systems audit logs in our internal security information and event management to detect potential incidents promptly and efficiently;
    • We ensure prompt and efficient response time, and we are staffed with highly qualified and experiences security experts who work to fulfil our business and security objectives;
    • We have defined access roles for each system and service based on the least privilege principle. Access to our website or app is possible only through Multi-factor authentication;
    • We require that our employees use a password manager to ensure that they use unique and complex passwords and store them in a secure vault;
    • Our systems are equipped with encryption technology that is turned on by default, along with advanced anti-malware software;
    • Our employees receive mandatory data protection and cyber security awareness training as part of their onboarding, as well as ongoing training thereafter. Moreover, employees receive ongoing security education training about topics such as phishing, password management, secure development, and security best practices for operating cloud accounts;
11. Your Rights: Subject to applicable laws, you may contact us to exercise your right to access information we hold about you. When you exercise your right, we will always inform you of any lawful reason that may require us to continue processing your data such as if required for the investigation, prevention, or detection of crime.
    • You have the right to request from us information about whether we process your information and ask questions about how we collect, store and process that information;
    • You have the right to receive any personal data We hold about you in a commonly used and machine-readable format;
    • You have the right to access free information about personal information we hold about you, whether this is transferred to a third country or international organization and the associated safeguards.
    • d.Where information we hold about you is not accurate or incomplete, you have the right to request we correct such information and we shall do so without undue delay;
    • e.Where you have previously provided consent for our processing of your data, you have the right to remove that consent and for us to stop processing your data specific to that consent. You also have a right to object to our processing of your data;
12. Cookie Policy:
    • Our website, products and services use cookies to distinguish you from other users. This helps us to provide you with good experience while using our service, allows us to improve our product or services, and analyze our website usage.
13. Regulatory Authority:
    • In the event you have any complaint about our personal data handling processes and we phave not resolved your complaint to your satisfaction, you can contact the Office of the Privacy Commissioner’s Office at30 Victoria Street, Gatineau, Quebec, K1A 1H3