Frequently Asked Question
Welcome to the Resident Connect FAQs!
We understand you may have questions about our product and features. That's why we've created this FAQ section, designed to provide quick and easy access to the most commonly asked questions by residents. You'll find the answers here if you're curious about amenities, policies, or services.
By exploring the information provided, you'll better understand what to expect and how to make the most of your experience in our community. We hope this section helps you feel more informed and comfortable as you settle in and enjoy everything our offers.
What is the ReCo App all about?
ReCo by Resident Connect is a property management platform designed to enhance communication and streamline operations between property managers, tenants, and vendors.
How can I begin using the ReCo App as a vendor?
To get started,
- sign up on the ReCo App
- create a Vendor profile,
- List your services,
- start receiving work orders from property managers and guests of the App.
What types of services can I provide through ReCo?
You can offer various services including maintenance, repairs, cleaning, landscaping, pest control, and more. Specify your areas of expertise and service locations in your profile.
How can I receive work orders?
Property managers and Guests send work orders directly to you through the ReCo app. You will receive notifications for new work orders, which you can accept or decline based on your availability and expertise.
How can I update my availability?
Update your availability in your vendor profile to inform property managers and guests of your schedule, ensuring efficient job assignments.
How can I communicate with property managers and tenants?
Use the in-app messaging system to communicate directly with property managers and tenants, discuss work order details, ask questions, and provide updates.
How can I manage payments through ReCo?
Payments for completed work orders are managed through the ReCo app. Submit invoices upon job completion, and payments will be processed and transferred to your account after property manager approval.
How can I track the status of my work orders?
The ReCo app dashboard allows you to track the status of all your work orders, including pending, in-progress, and completed tasks.
What if I have a dispute or issue with a work order?
Use the in-app messaging system to communicate with the property manager for any disputes or issues. If unresolved, contact ReCo’s support team for assistance.
How canes ReCo ensure the security of my information?
ReCo uses data encryption, secure payment processing, and regular security audits to protect your personal and financial information.
Can I integrate ReCo with other software I use for my business?
ReCo offers integration capabilities with various business software and tools. Contact our support team for specific integration details.
Who do I contact for support or technical assistance?
Contact ReCo’s customer support team through the app or the website for any support or technical assistance.
How can I update my vendor profile?
Access your profile settings in the ReCo app to update your information, services offered, and availability.
Can I decline a work order?
Yes, you can decline a work order if you are unavailable or it does not match your expertise.
How can I provide feedback on the ReCo app?
Provide feedback through the app’s feedback feature or contact ReCo’s support team directly with your suggestions and comments.
How can I view my payment history?
View your payment history in the app’s payment section, where you can see details of all completed and pending payments.
Can I set my service rates?
Yes, you can set your service rates in your vendor profile. Ensure your rates are competitive and reflect the quality of your services.
Are there any fees associated with using ReCo as a vendor?
Are there any fees associated with using ReCo as a vendor?
How much does ReCo cost?
We have 1 subscription plan for Vendors of all types - CAD 10 per month per user.
Does ReCo offer a free trial period?
Yes, We offer 3 months trial period for new customers valid till 30th Sept 2024. You can sign up and use the platform without any cost for 90 days to explore its features and benefits.
What is the ReCo App?
ReCo App by Resident Connect is a property management platform that enhances communication and operations between property owners, managers, tenants, and vendors.
How can I get started with the ReCo App as a Property Owner or a Property Manager?
Sign up on the ReCo app, create a property owner/manager profile, and start managing your properties, tenants, and vendors through the platform.
What features does ReCo offer for Property Owners and Property Managers?
ReCo offers features such as work order management, tenant communication, payment processing, vendor coordination, and detailed reporting.
How can I add my properties to the ReCo app?
You can add properties by accessing your profile settings and entering property details, including address, unit information, and amenities.
How can I manage tenants through ReCo?
ReCo allows you to manage tenants by adding tenant information, tracking lease agreements, processing rent payments, and communicating through the in-app messaging system.
How can I handle maintenance requests?
Tenants can submit maintenance requests through the app, which you can review and assign to appropriate vendors. Track the progress and completion of each request within the app.
How can I find and manage vendors?
ReCo provides a directory of approved vendors. You can assign work orders to vendors, communicate with them, and track the status of their work through the app.
How does ReCo handle payment processing?
ReCo facilitates rent and vendor payment processing. Tenants can pay rent through the app, and you can manage vendor payments for completed work orders.
How can I communicate with tenants and vendors?
Use the in-app messaging system to communicate directly with tenants and vendors. This ensures clear and documented communication for all parties.
Can I generate reports for my properties?
Yes, ReCo offers reporting tools to generate detailed reports on rent payments, maintenance requests, vendor performance, and other property management activities.
How can I handle lease agreements?
You can upload and manage lease agreements within the app. Track lease terms, renewal dates, and tenant compliance easily.
Can I set automated reminders for tenants?
Yes, you can set automated reminders for rent payments, lease renewals, and maintenance schedules to ensure tenants are informed and timely.
How can I handle tenant screening?
ReCo may offer tenant screening services to help you verify tenant applications, including background checks and credit reports. Check the app for available screening options.
How can I update my profile information?
Access your profile settings in the app to update your personal information, contact details, and property details.
Can I manage multiple properties with ReCo?
Yes, ReCo allows you to manage multiple properties under a single account, making it easy to oversee your entire property portfolio.
How can I provide feedback on the ReCo app?
Provide feedback through the app’s feedback feature or contact ReCo’s support team directly with your suggestions and comments.
How can I track rent payments?
Track rent payments through the app’s payment section, where you can see details of all completed and pending payments from tenants.
What if I need support or technical assistance?
Contact ReCo’s customer support team through the app or the website for any support or technical assistance.
Are there any fees associated with using ReCo as a property owner?
ReCo may charge a service fee for features or transactions like Rent Payments via Credit Card or E-transfer from Tenants. Details of any fees can be found in the user agreement or by contacting ReCo support.
Does ReCo offer a free trial period?
Yes, ReCo offers a fee-free trial period. You can sign up and use the platform without any cost for a limited time to explore its features and benefits. For details on the trial period duration and any conditions, visit the Resident Connect website or contact customer support.
What is the ReCo App?
ReCo App by Resident Connect is a property management platform that enhances communication and operations between property owners, managers, tenants, and vendors.
How can I get started with the ReCo App as a tenant?
Download the ReCo app, sign up, and create a Guest profile. Once registered, you can connect with the property manager and access all available features.
What features does ReCo offer for tenants?
ReCo provides features such as submitting maintenance requests, paying rent online, communicating with property managers and vendors, and accessing important property documents.
How can I submit a maintenance request?
Log into the app, navigate to the Task section, and submit a request detailing the issue. You can track the progress of your request through the app.
How can I pay my rent through ReCo?
ReCo allows you to pay rent online using various payment methods such as credit/debit cards or bank transfers. Access the payment section, enter your payment details, and complete the transaction.
How can I communicate with my property manager?
Use the in-app messaging system to send and receive messages from your property manager. This ensures clear and documented communication.
Can I track the status of my maintenance requests?
Yes, you can track the status of your maintenance requests through the app. The dashboard provides updates on the progress and completion of your requests.
How can I update my profile information?
Access your profile settings in the app to update your personal information and contact details.
Can I set up automatic rent payments?
Yes, you can set up automatic rent payments in the payment section of the app to ensure timely and hassle-free transactions each month.
How can I handle emergencies or urgent maintenance issues?
For emergencies or urgent maintenance issues, submit a high-priority request through the app and contact your property manager immediately.
How can I provide feedback on the ReCo app?
Provide feedback through the app’s feedback feature or contact ReCo’s support team directly with your suggestions and comments.
Can I view my payment history?
Yes, you can view your payment history in the app’s payment section, which includes details of all completed and pending transactions.
How can I handle lease renewals?
Lease renewal notices and options are managed through the app. You will receive notifications about upcoming renewals and can discuss terms with your property manager.
What if I need support or technical assistance?
Contact ReCo’s customer support team through the app or the website for any support or technical assistance.
Can I invite other household members to use the app?
Yes, you can invite other household members to join the app. Each member can create a profile and access shared features.
Are there any fees associated with using ReCo as a tenant?
ReCo may charge a service fee for certain transactions, such as online rent payments. Check the app for details on any applicable fees.
How can I handle the move-in and move-out processes?
The move-in and move-out processes are managed through the app. You will receive instructions, checklists, and necessary forms to complete these processes efficiently.
Does ReCo offer any resources or tips for tenants?
Yes, ReCo provides resources and tips for tenants on various topics such as maintenance, rent payments, and communication with property managers. Access these resources in the app’s help section.
Can I book viewings as a ReCo guest?
Yes, as a ReCo guest, you can book viewings. Browse available properties, schedule viewing appointments, and submit your applications directly through the app.
Can I apply for rent as a ReCo guest?
Yes, as a ReCo guest, you can apply for rent. Browse available properties, fill-in the forms, and submit rental applications directly through the app.
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